1. Products produced by ourselves conform to British or European Safety Standards

2. All products purchased from ourselves will be covered by a 1-year warranty and will include owner’s manual/maintenance guide.

3. A minimum amount of assembly will be required on all cycles. Our simple to read Owners Manual will clearly indicate how items such as pedals, brakes, gears etc. can be added or adjusted.

4. You will be required to register you cycle within 30 days of purchasing you cycle. Registering this will entitle you to receive spare parts for your cycle, should they fail due to manufacturing fault. Further information can be found by reading Product Registration & Warranty Guide in the Owners manual.

5. No bicycle is indestructible! Regular servicing and maintenance is essential to keep the cycle roadworthy and safe. Tips on how to do this can be found in the Owners manual.

6. Sales and Customer Relations Team have lines open from 8:30am – 6:00pm (Monday – Friday). We can be reached on 0844 888 8484/01268 247007. Fax 01268 247047. Alternatively write to Universal Cycles PLC, Festival Leisure Park, Basildon, Essex. SS14 3WB.

7. A 7-day money back guarantee is offered with every product. Should you decide your selection is not suitable, it must be returned to us complete with its original packaging and fit for re-sale. A full refund will be given once we have received it. All requests for refunds will be refused if you have possessed the item for more than 7 days.

8. If your product develops a manufacturing defect after 7 days, we will supply you with spares parts to rectify the problem. In extreme cases, such as frame failure, you will be required to return the cycle to us for inspection. Once a manufacturing fault has been established a postage refund will be issued. If we find the problem is caused by misuse or neglect we reserve the right to levy a charge for the repair and return of the bicycle.